Support
We're here to help you get the most out of Rue.
Contact us
Email us at support@join-rue.com and we'll get back to you as soon as we can — usually within 1–2 business days. Including your account email and a description of what happened (screenshots help!) speeds things up.
Report a problem from the app
The fastest way to reach us is inside the Rue app: go to Profile → Settings → Help & Support to report a problem or share an idea. Reports sent from the app automatically include the details we need to investigate.
Common questions
How do I delete my account?
In the app, go to Profile → Settings → Account → Delete Account. This permanently removes your account and data.
How do reservations work?
Saying “I'm going” on Rue is free and tells your instructor you're coming. It doesn't hold a spot at the studio, so if the studio takes bookings, book with them too.
I'm an instructor — how do I get verified?
Upload your certification in the app under Profile → Settings → Certifications and our team will review it.